Help Centre

Frequently Asked Questions
1ee Game Support Hub

Got a question about your account, deposits, sports betting or casino games? Browse our FAQ below — most answers are right here. If you still need help, our 24/7 live chat support team is always on standby.

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What Do You Need Help With?

Jump straight to the topic that matters most to you — each section below covers the most common questions from 1ee Game players across Pakistan.

Account & Login

Having trouble signing in, forgotten your password, or need to update your mobile number? Our account FAQs walk you through every step clearly.

Deposits & Withdrawals

Learn how to deposit PKR via JazzCash, Easypaisa, Raast or bank transfer, and how to request a withdrawal that lands in your account fast.

Sports Betting

Understand how PSL odds work, how to place a bet, what live betting means, and how winnings are calculated and credited to your balance.

Casino & Games

Questions about live casino tables, slots RTP, fish games, or bingo rules — find clear explanations so you always know what you are playing.

Bonuses & Promotions

Get clarity on welcome bonuses, wagering requirements, free spins, cashback offers and how to make sure your bonus actually converts to real PKR.

Responsible Gaming

Find out how to set deposit limits, take a break from playing, or use our self-exclusion tools. Gaming should always remain fun and within your means.

Category 01

Account & Login

Registering with 1ee Game is quick and completely free. Click the Register button at the top of any page, enter your mobile number, choose a username and set a secure password. Once submitted, your account is active and ready to use. You can fund your balance immediately using JazzCash, Easypaisa, Raast or a direct bank transfer in PKR.

On the Login page, tap "Forgot Password?" and follow the on-screen instructions. You will receive a verification code on your registered mobile number. Enter the code, set a new password and log straight back in. The whole process takes under two minutes. Make sure your registered mobile number is active and receiving SMS — that is your primary recovery option.

Accounts get temporarily locked after several consecutive incorrect password attempts — this is a security measure to protect you. Wait 10–15 minutes and try again with the correct credentials. If the issue persists, contact our 24/7 live chat support team who can verify your identity and restore access within minutes.

No. Each player is allowed one account only. Duplicate accounts are against our Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you have accidentally created a second account or are facing a login issue, reach out to support and they will sort it out for you properly.

Log in to your account and navigate to Account Settings. From there you can update your contact number, email address and other personal details. For security reasons, changing a registered mobile number may require identity verification through our support team. Always keep your details current so you never lose access to your account.
Category 02

Deposits & Withdrawals

1ee Game supports the most popular payment options available to players in Pakistan:
  • JazzCash (mobile wallet)
  • Easypaisa (mobile wallet)
  • Raast (instant bank transfer)
  • Direct bank transfer
  • Debit and credit cards
  • Other mobile wallets
All transactions are processed in PKR with no hidden conversion fees.

JazzCash, Easypaisa and Raast deposits typically reflect in your 1ee Game balance within a few minutes. Bank transfers can occasionally take longer depending on your bank's processing times. If your deposit has not appeared after 30 minutes, take a screenshot of your payment confirmation and share it with our live chat support — they will resolve it promptly.

Log in to your account and go to the Withdrawal section in your dashboard. Select your preferred method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount in PKR, and confirm. Withdrawals are processed as quickly as possible. Make sure your account details match exactly to avoid any delays.

Minimum and maximum deposit limits vary by payment method. The limits are displayed clearly on the deposit screen before you confirm any transaction. This makes it easy to plan your session budget without any surprises. For questions about specific limits, the support team can give you the latest details.

1ee Game does not charge its own fees on deposits or withdrawals. However, your bank or mobile wallet provider may apply standard transaction charges on their end — this is outside our control. All amounts are in PKR so there are no currency conversion costs either.
Category 03

Sports Betting

1ee Game covers a wide range of sports with a strong focus on what Pakistani fans love most:
  • Cricket — including PSL, T20 Internationals, Test matches and bilateral series
  • Football — international leagues and tournaments
  • Esports — popular competitive gaming titles
  • Virtual Sports — available around the clock
  • Other international sports as events arise
Head to the Sports section to browse all live and upcoming markets.

Live betting (also called in-play betting) lets you place bets on a match that is already in progress. The odds change in real time based on what is happening on the field. For a PSL cricket match, for example, you can bet on the next wicket, the next over's runs, or the match winner — all while the game is live. Simply go to Sports, find a live event (marked with a red LIVE indicator) and place your bet before the market closes.

Winning bets are settled and credited to your balance shortly after the official result is confirmed. For most cricket matches this happens within minutes of the final wicket or the last over. You can track the status of your bets in the My Bets section of your account dashboard. If a result seems delayed, check back after an hour before contacting support.

If a match is officially cancelled, abandoned or postponed before the minimum number of overs required for a valid result, your stake is returned in full to your account balance. In the case of a rain-affected match that reaches the DLS minimum, the result stands as official and bets are settled accordingly. Full details are in our Terms and Conditions.
Category 04

Casino & Games

1ee Game offers a broad selection of games to suit different preferences:
  • Live Casino — Baccarat, Roulette, Blackjack, Teen Patti with real dealers streaming in HD
  • Slots — hundreds of titles with varying themes and RTP rates
  • Fish Games — skill-based shooting games with real PKR prizes
  • Bingo — classic and modern bingo rooms open throughout the day
Browse everything in the Casino section after logging in.

Yes. All casino games on 1ee Game use certified Random Number Generators (RNG) or real-time live dealer streams to ensure fair and unpredictable outcomes. Slot RTP (Return to Player) percentages are displayed within each game's information panel. Live casino tables operate with real dealers under supervised conditions, giving you full transparency over every deal and spin.

Absolutely. The 1ee Game website is fully optimised for mobile browsers on both Android and iOS. You can access your account, place bets, play live casino and slots without installing anything. That said, the 1ee Game app offers a faster, smoother experience with push notifications for big match alerts and exclusive app-only promotions — worth downloading if you play regularly.

Fish games are skill-based arcade shooters where you aim at different fish swimming across the screen — each fish carries a different prize value. You spend ammo (which costs PKR credits) to shoot them, and your winnings depend on what you catch. Bigger, rarer fish pay out more. The key is managing your ammo spend versus the value of your targets. Visit the Fish Games section to start playing.
Category 05

Bonuses & Promotions

New players who register and make their first PKR deposit qualify for the 1ee Game welcome bonus. The bonus amount and terms are displayed on the promotions page inside your account after registration. Always read the wagering requirements carefully — they tell you how many times you need to play through the bonus before you can withdraw it as real cash.

A wagering requirement (also called a rollover or playthrough) tells you how many times you must bet the bonus amount before it can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in bets before that bonus converts to withdrawable cash. Not all games contribute equally — sports bets and slots typically contribute 100%, while some live casino games may contribute less.

Yes, most bonuses have an expiry period — typically between 7 and 30 days from the date they are credited. If you do not meet the wagering requirements within this window, the bonus and any winnings derived from it will be removed from your account. The exact expiry for each offer is always stated in the bonus terms displayed in your promotions panel.

Cashback and reload bonuses are automatically credited to eligible accounts based on activity during the qualifying period — usually weekly. You will receive a notification in your account dashboard when a cashback or reload offer is available for you. Some promotions require you to opt in before they activate, so check your promotions panel regularly to avoid missing out.
Category 06

Responsible Gaming

Log in and go to Account Settings, then find the Responsible Gaming section. From there you can set daily, weekly or monthly deposit limits in PKR. Once a limit is set it takes effect immediately. Increasing a limit requires a cooling-off period before it activates — this is intentional to help you stay in control of your spending.

Yes. 1ee Game offers a "Take a Break" feature that lets you temporarily suspend your account for a set period — 24 hours, 7 days, 30 days or longer. During this time you will not be able to log in, place bets or make deposits. Your account balance is preserved and you can return once the break period ends. If you need a longer-term self-exclusion, contact our support team.

No. 1ee Game is strictly for adults aged 18 and above. We have age verification measures in place and take under-age gambling very seriously. If you are aware of a minor attempting to access the platform, please contact our support team immediately. We also encourage parents and guardians to use device-level parental controls to prevent access. Read more on our Responsible Gaming page.

Gaming should always be a fun leisure activity, not a financial strategy or an emotional escape. Some signs to watch out for include:
  • Spending more than you planned or can afford
  • Chasing losses by making larger or more frequent bets
  • Neglecting daily responsibilities, work or family time
  • Feeling anxious, irritable or restless when not playing
  • Borrowing money to fund gaming activity
If any of these feel familiar, use our deposit limit or take-a-break tools, or speak to a trusted person. Our Responsible Gaming page has more guidance and resources.

Still have a question that is not covered here? Our support team is available 24 hours a day, 7 days a week via live chat inside your account. Whether it is a technical issue, a payment query or something about a specific PSL betting market, we are here to help you get sorted quickly. The average response time is under two minutes during peak hours, and we always aim to resolve your issue in a single conversation.

For policy-related questions, you can also browse our Terms and Conditions, Privacy Policy, and Responsible Gaming pages — all written in plain, straightforward English so there are no surprises.

FAQ Categories
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Supported Payments
  • JazzCash
  • Easypaisa
  • Raast
  • Bank Transfer
  • Debit / Credit Cards
  • Mobile Wallets
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Still Need Help?

Our support team is live 24/7. Tap the chat icon inside your account or reach out via live chat from any page — average response time is under 2 minutes.

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Register your free account in minutes, deposit in PKR using JazzCash or Easypaisa, and jump straight into PSL betting, live casino and more — all on one platform built for Pakistan.

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