1ee Game Privacy Policy

1. Introduction

1ee Game takes the privacy of its players seriously. This Privacy Policy applies to all players who access the 1ee Game platform — whether through the website at 1eegame.pro or the mobile application — and explains in plain language how your personal information is handled from the moment you register an account.

We know that handing over personal details online requires trust. The purpose of this document is to be as straightforward as possible about what data we hold, why we hold it, how long we keep it, and how we protect it. There are no hidden clauses or buried exceptions — everything material is set out clearly below.

By registering an account and using the 1ee Game platform, you confirm that you have read and understood this Privacy Policy and that you consent to your personal information being processed as described. This policy should be read alongside the Terms and Conditions which also govern your use of the platform.

2. What Information We Collect

The information 1ee Game collects falls into two broad categories: information you provide directly when registering and using the platform, and information collected automatically as you interact with the site or app.

Information you provide directly:

• Full name, date of birth and contact details (email address and phone number) provided at registration.
• Identity verification documents such as a copy of your national identity card (CNIC) or passport, requested when account verification is required.
• Payment method details including mobile wallet identifiers (JazzCash, Easypaisa), Raast IDs, bank account details or card information provided for deposit and withdrawal purposes.
• Communications you send to our support team, including messages, chat logs and any attachments you choose to share.
• Preferences and settings you configure within your account, including responsible gaming limit selections.

Information collected automatically:

• IP address, device type, operating system and browser or app version used to access the platform.
• Session data including login times, pages or game sections visited, time spent on the platform and click patterns.
• Transaction and betting history — deposits, withdrawals, bets placed and game activity recorded against your account.
• Cookie and tracking data as described in the Cookies section of this policy.

3. How We Collect Your Information

1ee Game collects information through the following channels. Understanding how your data reaches us helps you make informed choices about the information you share.

We do not purchase personal data from third-party marketing lists or data brokers. The information we hold comes only from your direct interaction with the 1ee Game platform or from standard technical collection during platform use.

4. How We Use Your Data

Your personal information is used only for legitimate purposes directly related to operating the 1ee Game platform and providing you with a safe, functional gaming experience. We do not use your data for purposes beyond what is described here.

• To create and manage your account, verify your identity and maintain accurate account records.
• To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported payment channels.
• To provide customer support and respond to queries, complaints or account-related requests in a timely manner.
• To detect and prevent fraud, money laundering, account abuse, bonus manipulation and other prohibited activities.
• To personalise your platform experience — for example, showing relevant game suggestions or sport categories such as cricket and PSL markets based on your activity.
• To send you account-related notifications including deposit confirmations, withdrawal updates and security alerts.
• To send promotional communications about bonuses, new games or platform features, where you have opted in to receive such messages.
• To monitor responsible gaming indicators and apply any deposit limits, session restrictions or self-exclusion measures you have requested.
• To analyse platform performance, identify technical issues and improve the overall user experience.

5. Payment Data & Financial Information

Because 1ee Game processes real-money transactions in PKR, payment data is handled with particular care. All deposits and withdrawals go through established payment channels — JazzCash, Easypaisa, Raast, bank transfer and cards — each of which operates under its own security standards.

• Payment details are transmitted using encrypted connections. Card numbers and full wallet credentials are never stored in plain text on our systems.
• We retain transaction records — amounts, dates, payment method type and reference numbers — for account management and fraud prevention purposes. Full sensitive payment credentials are not stored beyond what is necessary for processing.
• Withdrawals are only processed to a payment method registered to the same verified account holder. This requirement protects you against unauthorised withdrawal attempts.
• Payment data may be shared with payment processors and anti-fraud services as part of standard transaction processing. These third parties are bound by confidentiality obligations and data security standards.

6. Sharing Your Information

1ee Game does not sell your personal information to any third party, ever. We share data only where it is genuinely necessary to operate the platform, comply with legal requirements, or protect the security of accounts. Below is a clear breakdown of who may receive your data and why.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to complete deposits and withdrawals on your behalf.
• Identity verification providers: If document-based KYC verification is required, your documents may be processed by a third-party verification service operating under strict confidentiality obligations.
• Fraud and security services: Anonymised or pseudonymised data may be processed by fraud detection systems to identify unusual account patterns or suspicious activity.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics platforms to help us understand how the platform is being used and where improvements are needed.
• Legal and regulatory requirements: Where required by applicable law or in response to a valid legal order, we may disclose account information to relevant authorities. We will notify you where legally permitted to do so.

7. Cookies & Tracking Technologies

1ee Game uses cookies and similar technologies to keep the platform working correctly, remember your preferences and understand how players interact with different sections of the site and app.

• Essential cookies: Required for the platform to function. These handle your login session, maintain your account state and enable secure navigation between pages. They cannot be disabled without breaking core functionality.
• Functional cookies: Store your preferences such as language settings, display options and previously selected game categories so you do not have to reconfigure them on every visit.
• Analytics cookies: Collect anonymised data about which pages are visited most, how long players spend in different sections and where errors occur. This helps us prioritise improvements.
• Security cookies: Help detect unusual activity, protect against CSRF attacks and flag sessions that may have been compromised.

You can manage cookie preferences through your browser settings or the in-app settings panel. Blocking essential cookies will affect platform functionality including login and payment processing. Blocking analytics cookies will not affect your ability to use the platform.

8. Data Security

Protecting your personal and financial data is a core operational priority for 1ee Game. We apply technical and organisational security measures appropriate to the nature of the data we hold.

• All data transmitted between your device and the 1ee Game platform is encrypted using TLS (Transport Layer Security). This applies to account logins, payment submissions and all other data transfers.
• Account passwords are stored using strong one-way hashing. We cannot retrieve your password in plain text — only you know it.
• Access to personal data within our systems is restricted on a need-to-know basis. Support staff can see only the information necessary to assist with your query.
• Our systems are monitored for unusual access patterns, suspicious activity and potential security incidents around the clock.
• In the event of a data breach that affects your personal information, we will notify affected players as soon as practically possible and take immediate steps to contain and investigate the incident.

9. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period after account closure, in line with standard industry practice and any applicable legal obligations.

• Account data and identity verification records are retained for the duration of the account relationship and for a defined period following account closure to meet anti-money laundering and fraud prevention requirements.
• Transaction records, betting history and financial data are retained for the periods required to resolve disputes, process refunds and comply with financial record-keeping standards.
• Customer support communications are retained for a period sufficient to reference in the event of ongoing or related queries.
• Analytics and usage data is retained in anonymised or aggregated form and does not personally identify you after the anonymisation process.

Once the applicable retention period expires, personal data is either securely deleted or anonymised so it can no longer be linked back to you. You may request early deletion of your data subject to our ability to fulfil legal retention obligations — see the Your Rights section below.

10. Your Rights Over Your Data

You have meaningful rights over the personal information 1ee Game holds about you. These rights can be exercised by contacting the support team with your request and your registered account details for verification.

To exercise any of these rights, contact our support team at [email protected] with your request and your registered email address. We will verify your identity before processing any data access or deletion request.

11. Minors & Age Restriction

1ee Game is strictly an adult entertainment platform. Players must be at least 18 years of age to register an account, deposit funds, place bets or participate in any game or promotion on the platform.

We do not knowingly collect personal information from anyone under the age of 18. If we discover that an account has been registered by a minor, that account will be immediately closed, any deposits will be returned through the original payment channel, and all associated data will be securely deleted except where retention is required for legal or fraud prevention purposes.

12. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, changes in applicable laws, or improvements to how we describe our data practices. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For changes that materially affect how your personal data is processed — for example, introducing a new category of data collection or a new third-party sharing arrangement — we will make reasonable efforts to notify active account holders through your registered contact details before the change takes effect.

Continuing to use 1ee Game after an updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your data is being handled.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 1ee Game support team.

For general account questions, bonus terms or payment queries, visit the FAQ page. For information on self-exclusion and responsible gaming tools, visit our Responsible Gaming page.